Returns & Exchanges

At Renatos Florist, we strive for perfection in every petal, but if your arrangement arrives in less than pristine condition, we are here to make it right. Due to the perishable nature of our products, we offer immediate replacements or store credit for items reported within 24 hours of delivery.

Return Process

• 1.
  Document the Issue

  Take clear photos of the flowers and the packaging within 24 hours of receipt to help us assess the quality concern.

• 2.
  Contact Our Team

  Email our support desk at [email protected] with your order number and the attached photos of your arrangement.

• 3.
  Quality Review

  Our floral experts will review your claim within 4 business hours to determine if the issue was caused by transit or a sourcing defect.

• 4.
  Resolution Selection

  Once approved, choose between a complimentary replacement delivery of a fresh bouquet or a full store credit for future use.